At Verdelyn Sales, we take as much care in handling your returns as we do in cultivating our 5-Star Foliage Houseplants and Dahlia Collections. While we hope every plant arrives in perfect condition and meets your expectations, we understand that sometimes adjustments are needed.
Our Return Policy
We accept returns and exchanges within 15 days of delivery for most items. Please note:
- Plants must be in their original, resalable condition
- All original packaging materials must be included
- A receipt or proof of purchase is required
Non-Returnable Items
To protect plant health and quality, we cannot accept returns for:
- Bulb Gardens (once planted)
- Cape Primrose specimens (due to their delicate nature)
- Clivia Plants (specialty items with strict phytosanitary requirements)
- Any plant that shows signs of improper care after delivery
How to Initiate a Return or Exchange
- Contact Us within 15 days of delivery at [email protected] with your order number and reason for return
- Wait for Approval – Our plant specialists will review your request within 2 business days
- Package Carefully – Once approved, repack the plant using original materials
- Ship Back – Send to our Fort Worth nursery at:
Verdelyn Sales Returns
3299 Bruce Street
FORT WORTH, US 76101 - Receive Credit – We’ll process your refund or ship replacements once we receive the return
Refund Information
Refunds will be issued to your original payment method within 7-10 business days after we receive and inspect the returned item. Shipping costs are non-refundable unless the return is due to our error.
For exchanges, we’ll ship your replacement item via your original shipping method once the return is processed.
Damaged or Incorrect Items
If your bestselling plants arrive damaged or incorrect, please contact us immediately with photos of the issue at [email protected]. We’ll arrange for expedited replacement at no additional cost.
Return Request Template
Subject: Return Request for Order #[Your Order Number]
Dear Verdelyn Team,
I would like to request a return/exchange for my recent order (#[Your Order Number]) purchased on [Purchase Date].
Item(s) for return:
[Plant Name(s)] from [Collection Name, if applicable, e.g., “Café Au Lait & Companions”]
Reason for return:
[Please describe – arrived damaged, incorrect item, change of mind, etc.]
Preferred resolution:
[Refund / Exchange for [specific plant if known]]
Attached are photos of the issue [if applicable].
Thank you for your assistance,
[Your Full Name] [Your Contact Information]
Our Commitment to You
Just as we carefully tend to our Aster and Aquilegia collections, we handle every return with personalized attention. Our horticulture team reviews each case individually to ensure fair resolutions that maintain the Verdelyn standard of excellence.
For any questions about our policy, contact us at [email protected] – we’re as responsive as our plants are vibrant!