Welcome to Verdelyn Sales’ FAQ page. We’ve compiled answers to common questions about our premium plants, shipping policies, and care instructions. If you don’t find what you’re looking for, our horticulture specialists are always happy to help at [email protected].
About Our Plants
What types of plants does Verdelyn Sales specialize in?
We specialize in premium quality plants including:
- 5-star foliage houseplants for indoor spaces
- Dazzling dahlia collections (Ball-Form, Cactus & Semi-Cactus, Café Au Lait, and customer favorites)
- Classic perennials like Agastache, Aquilegia, and Asclepias
- Preplanned garden collections for effortless beauty
- Unique specimens like Clivia plants and Cape Primrose
How are your plants prepared for shipping?
Every plant is treated as a living work of art. Our specialists:
- Hand-select each plant, checking for perfect health
- Use sustainable, protective packaging materials
- Employ specialized containers (breathable for perennials, secure for delicate houseplants)
- Monitor weather patterns to avoid extreme temperatures during transit
What should I do when my plants arrive?
Your package includes detailed care instructions, but here are quick tips:
- Unpack immediately and inspect your plants
- Water according to included instructions
- Allow time to acclimate – some temporary wilting is normal
- Refer to our “Plant Success Guarantee” for acclimation tips
Shipping & Delivery
What shipping options do you offer?
We provide two thoughtful shipping options:
- Express Shipping ($12.95 flat rate): 10-15 day delivery via DHL/FedEx with climate control (recommended for delicate plants)
- Free Standard Shipping: 15-25 day delivery via EMS for orders over $50 (ideal for hardy perennials)
Do you ship internationally?
Yes! We ship globally except to some Asian and remote regions. We handle all phytosanitary certifications and customs documentation – you just need to prepare the perfect spot for your new plants!
How will I know when my order ships?
You’ll receive shipping confirmation with tracking details the moment your order leaves our facility. We monitor each shipment to ensure your botanical treasures arrive safely.
What if extreme weather could affect my plants during shipping?
Our climate-conscious approach means we may delay shipment if extreme temperatures could compromise plant health. We’ll notify you of any delays and ensure your plants ship when conditions are optimal.
Returns & Guarantees
What is your return policy?
We offer a 15-day return policy from delivery date. If any plant doesn’t arrive in healthy condition, please contact us immediately at [email protected]. We’ll gladly replace it or issue a store credit.
What does your Plant Success Guarantee include?
Our guarantee provides:
- Replacement or credit for plants that don’t arrive healthy
- Expert care instructions tailored to your specific plants
- Tips for helping plants recover from normal shipping stress
- Ongoing support from our horticulture specialists
My plant looks stressed after arrival – is this normal?
Yes! Some temporary wilting or dropped leaves is normal after shipping. Your included care guide shows how to help plants recover. If concerns persist beyond 3-5 days, please contact us.
Payment & Account
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Do you offer gift options or gift cards?
Currently we don’t offer physical gift cards, but our preplanned garden collections and dahlia assortments make wonderful gifts! The recipient will receive detailed care instructions with their plants.
Can I change or cancel my order after placing it?
Please contact us immediately at [email protected] if you need to modify an order. We process orders quickly (within 1-2 days), so timely communication is essential.
Plant Care
Where can I find care instructions for my specific plants?
Each shipment includes detailed planting and care instructions tailored to your order. For additional resources, feel free to contact our plant specialists.
Do you offer advice for first-time plant owners?
Absolutely! Our 5-Star Foliage Houseplants and Bestsellers collections are excellent for beginners. We’re happy to recommend low-maintenance options and provide extra guidance.
Can I order plants for specific seasons?
Yes! Our Bulb Gardens and Classic Preplanned Gardens are designed for seasonal success. We also adjust our shipping schedules to ensure plants arrive at optimal planting times.
Still have questions? Our horticulture-loving team is ready to help at [email protected] or via our contact form. Thank you for bringing nature’s beauty into your life with Verdelyn Sales!